Standard Shipping Policy
Orders with a final shopping basket total of $25.00 or more will receive free standard shipping.
Final shopping basket total is after coupons or discounts are applied and do not include state or local taxes. Shipping rates apply to each address receiving items from your order. If you are shipping to multiple addresses, each address must have a qualifying shopping basket total to receive free shipping.
Shipping rates do not apply to wholesale accounts.
On all orders please allow 24 hours for order processing and 3-5 days in transit. Often times, things move much more quickly.
Businesses that have established wholesale accounts pay actual shipping costs. Wholesale Accounts do not qualify for free shipping.
If you're not home to receive an order, please let us know at checkout where you would like your order placed. It is best if this is a shady and safe place.
If you live in an apartment or unit block let us know the number of a neighbour that can let the driver in and we can leave your order outside your door.
If you don’t include any delivery instructions at checkout and are not home when your order is delivered or you do not answer the door, our driver will leave your box in the safest place at or near the front door.
Please make a note in the delivery instructions/comments section if you would like to physically sign for your package and we will ensure the driver does not leave your order until it has been signed for. Please note that if you request this service and no one is home to sign for the order, we are unable to take responsibility for any items that have perished as a result of being returned to the courier depot.
We do not advise leaving your order outdoors for prolonged periods of time.
Please nominate a home or office address. If you do not live in a courier delivery zone we may be able to deliver to your nearest newsagent – please put the name and address of your nearest newsagent in the comments section of your order.
Please note that we are unable to take any responsibility for the loss or damage of your delivery and goods once it has been delivered to your address.
Although we do ship to P O Boxes unfortunately we do not deliver to Postal Lockers.